Now Hiring

Director of Client Relations

Are you the most organized person you know? Do you love overseeing a project from start to finish? Love maintaining and fostering relationships with clients?

Great. Our team is searching for someone like you!

About this Role

OVERVIEW:

We’re Social Ape Marketing, a Charlotte-based boutique marketing company specializing in marketing, social media, public relations, and influencer marketing. We have the unique need for a motivated and experienced individual to help our clients grow their businesses and to help our team meet their full potential.

This role is a full-time position.

During your time with Social Ape, you will serve as the liaison between our amazing clients and the Social Ape team. Your goal is to make sure that all project deadlines are met and that our team members are performing at their highest level.

THE IDEAL PERSON WILL:

  • Have at least 3-5 years experience working in a marketing or PR agency

  • Have management or project management experience

  • Be extremely organized and an excellent notetaker

  • Communicate well and often to clients as well as advise them on marketing strategy

  • Work closely with team members to encourage and motivate them to produce their best work

  • Have an insatiable drive to help grow Social Ape Marketing

  • Have the ability to think outside the box and have a creative mindset

  • Be able to quickly formulate creative customer solutions under pressure

  • Be able to identify and fix problems before they happen

  • Meet deadlines on time and possess the ability to plan ahead, follow-through and stay organized

  • Have a flexible schedule and be willing to work 1-2 evenings per month as needed for client events

PRIMARY RESPONSIBILITIES:

  • Lead all client meetings and ensure that all client’s needs are met

  • Review and edit all marketing and PR materials produced by our team including social media content calendars, monthly reports, press releases, email newsletters and more

  • Schedule all internal meetings and client meetings

  • Ensure that all project deadlines are met

  • View the bigger picture and make suggestions on how to create better processes for the company

  • Help our team to create marketing strategies and campaigns that will drive success for our clients

  • Encourage and motive Social Ape team members to create their best work

  • Conduct weekly one-on-one meetings with our team members

QUALIFICATIONS:

  • Bachelor’s degree in Marketing, Communications, Management or related field

  • At least 3-5 years of experience working within a marketing or PR agency

  • At least 2 years of management experience in an agency setting

  • Works well in a small group setting, as well as independently and remotely

  • Proficiency with agency software (Social media platforms, Mailchimp, Google Drive, Trello or a similar task management software, Cision or Meltwater, Sprout Social or a similar social media dashboard, etc.)

  • Experience with reviewing and editing marketing and PR materials including social media content calendars, monthly reports, press releases, email newsletters and more

  • Exceptional writing, editing, communication and organization skills

SOCIAL APE CORE VALUES:

We expect Social Ape team members to live by the following Core Values in order
to continue to grow personally and as a team, and also provide the highest
quality of service to our clients.

1. Be Independent – No micromanaging here. We expect each team member
to do their own work without being reminded to do so

2. Clients are Partners – Instead of viewing our clients as just that, we
consider them partners and even sometimes as close friends

3. Always Anticipate – Get ahead of issues before they happen to prevent
larger problems down the road

4. Learning Never Stops – Continuing education is vital, whether it is within
Social Ape programs, or learning on your own time

5. Culture Always Wins – We work hard, but also like to have fun and make
work enjoyable each day

TO APPLY:

Please email your resume and cover letter to April Smith at info@socialapemarketing.com with “Director of Client Relations 2022” in the subject line.

Please apply by March 31, 2022.

This position will begin around April 15, 2022.

Why Join the Social Ape Team?

1

WORK FROM HOME

Enjoy a flexible schedule!
2

QUARTERLY TEAM-BUILDING EVENTS

Who doesn't love karaoke, baseball games or escape rooms?!
3

FLEXIBLE VACATION SCHEDULE

4

OCCASIONAL TEAM LUNCHES AND DINNERS

5

TEAM MARCH MADNESS OUTING EACH YEAR

6

COMPETITIVE PAY

7

A FUN CULTURE WITHIN A FAST-PACED ENVIRONMENT

8

BENEFITS INCLUDED

Healthcare, Dental, Vision and 401k
9

MAKE A DIFFERENCE IN OUR COMMUNITY

By helping small businesses grow!

Voted Charlotte Magazine’s 2021 Best PR Firm

Charlotte Magazine