How to use Facebook Messenger for Your Business

Want to build personal connections with the people that are interested in your business?

Messaging apps are not just for chatting with friends and family anymore, they're a way for people to get in touch with products, services, and customer service questions. 

In fact, out of nine modes of communication, messaging is the 2nd ranked option for engaging with businesses. Make it clear that your business is available for people to contact you, and they're more likely to engage. 

Turn on messaging for your Page

Messaging a business directly is a fast and convenient way for people to get in touch with a business. So, if you're ready to start answering questions, here's how you set it up for your Page.

  1. Click Settings at the top of your Page 
  2. From General, click Messaging
  3. Check or uncheck the box next to Allow people to contact my Page privately by showing the Message button
  4. Click Save Changes

Set a response time and greeting

Response times tells customers when they will get a response from you. Faster response times helps to build a rapport with customers and gives them the assurance that you are being as responsive as possible. Page admins can choose to show that they can respond wither "within minutes, "within the hour" or "within a day." 

Messenger Greetings are customizable notes that appear as soon as a customer initiates a conversation with your business. You can use a greeting to proactively set a friendly tone and expectations about your products and services. 

Use Away Messages anytime you can't respond

If you're away from your phone or computer and can't immediately respond to a message, you can set your status to "away" to let them know that you will respond soon. Messages that you receive when your "away" does not effect your responsiveness rating. 

Messenger Codes

This unique code is a scannable image from your business Page that will automatically open a new message thread. Similar to Snapchat codes, its a fast and fun way to engage with your business. To find your messenger code:

  1. Click on the Messages tab on your Facebook Page
  2. At the bottom of your inbox, find the information icon and download your image

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